Helpdesk 

Feedback & Support 

​Complete this short form for technical support, assistance troubleshooting or if you are having issues accessing the platform.

How to contact support

Dashboard Explained  

What can I see on each dashboard ?

No payment is required. This is a free service to support small to medium businesses (less than 200 full time employees or equivalent) who want to introduce or improve their sustainability practices.
This platform was designed for small to medium businesses (classified as having less than 200 fulltime employees or equivalent ) across all industries. If you are a large enterprise, please contact us on ecobiz@businesschamberqld.com.au to learn about services more suited to large business models.
Calculating your carbon footprint helps you understand your carbon emissions and use the results to make informed decisions regarding the environmental impact of your business, reduce energy-related costs, and demonstrate your commitment to sustainability in procurement bid responses and supplier applications.
You will be prompted to input key information ranging from annual revenue for your business, the number of employees in your business to energy usage information at key points throughout your journey.
If you have completed your carbon calculator, you will be provided downloadable emission reports (from carbon calculator results) and decarbonisation report templates that can be included in procurement bid responses or supplier applications to demonstrate your commitment to sustainability. You can also see evidence of your carbon emission knowledge score increasing through comparing your baseline carbon assessment results to your most recent results.
Yes once you have completed the carbon calculator you will have established your baseline carbon emissions footprint. You can complete the carbon calculator annually to see if you are reducing your carbon emissions.
Our carbon calculators are based on industry-standard methodologies to provide estimates based on the data you enter into the calculator. The content and results aim only to support ecoBiz Participants to estimate their GHG emissions in order to develop business actions to reduce their emissions using the downloadable decarbonisation plan template. Results from the industry average carbon emission tool using only revenue and/or employee data are indicative only and are based on average industry emissions intensities for scope 1 and scope 2 emissions only.  The content and results aim only to support ecoBiz Participants to estimate their GHG emissions in order to raise awareness and build confidence using more advanced tools like the carbon calculator. Results rely on the quality, accuracy and completeness of the data entered by the user.
The results of the carbon calculator (Calculator) are indicative only, and are determined using the most recent emissions factors aligned with the reporting requirements of the National Greenhouse and Energy Reporting as of the date you enter your data. Use of the Calculator relies on quality, accuracy and completeness of the data you enter. The Calculator must not be construed as determinative of whether any legislative requirements or certification or accreditation thresholds have been met. Use of the Calculator is not a substitute for obtaining independent professional advice and/or undertaking independent investigations.

ecoBiz, Business Chamber Queensland and their affiliates make no representations as to the accuracy, completeness, suitability or validity of any information provided on the ecoBiz platform and the results provided by the carbon calculators, and will not be liable for any errors, omissions, or delays in this information or any losses, injuries, or damages arising from its display or use.

Within the platform you will have access to curated learning pathways based on your knowledge of carbon emissions. In addition to this, you will have the opportunity to engage an ecoBiz Coach (a qualified sustainability expert) who will help you develop an action plan to reduce consumption and costs of energy, water and waste or Carbon Coach (a carbon expert)that will support you to complete the carbon calculator and interpret the results to develop decarbonisation actions unique to your business.
To get started navigate to the welcome page and choose where you want to start from the menu of actions. You can also use the platform by navigating via the left-hand side navigation menu.
Yes, there is a help desk tile on the welcome complete with how-to articles that will assist you in navigating the platform. There is also access to technical support should any technical issues arise. In addition to this, you can submit feedback directly to us within the platform. You can also Contact the ecoBiz team at ecobiz@businesschamberqld.com.au or call 1300 731 988.

Can't find the answers you're looking for? 

Get in touch with our friendly team at ecobiz@businesschamberqld.com.au or call 1300 731 988..
All enquiries will be responded to within 2 business days.