How to contact support

For general enquiries:

This includes non-technical questions about the decarbonisation platform.
1. Select contact from the left hand side navigation panel

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2. Type your question or general enquiry in the text box and click submit enquiry when you’re done. [ADD SCREENSHOT] 

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3. Our team will respond to you via the email address you signed up to the platform with – so keep an eye on your inbox.  

 For technical support:

If you’re experiencing technical issues within the platform, please send an email to [EMAIL ADDRESS] and make sure to include the below information:

1. Your name and contact details.
2. A detailed description of the technical issue you are experiencing.
3. Any relevant screenshots or error messages you are seeing.

Our technical support team will be in contact to request further information if needed or to let you know that the issue has been resolved.